Returns

Return And Refund Policy

Our stores procedures are to check all items before shipping out to our customers to ensure that all items are in order and in good condition.

All items sold are not returnable, refundable nor exchangeable. In the event that wrong goods are received, damaged or broken, kindly contact us at service@missyap.com within 3 working days of receiving your items. We will reply your email within 2 working days of receipt of your email.

The following conditions apply:

All goods returned must be in its complete and original packing conditions. Items which are removed from its original packing, used, soiled or washed are not entitled for the refund/return.

Customers are to undertake the full responsibility for returning the goods to Missyap.com. All freight, shipment and insurance charges are to be borne by the customers. Missyap.com shall not be liable for any damages or lost of items during the return shipment back to Missyap.com.

All delivery charges and other handling fees are not refundable. Restocking and other fees may be charged.

Missyap.com shall replace the same items to customers in the event that wrong goods are delivered or damaged that are directly resulted from Missyap.com error. In the event that same items/goods are not available, Missyap.com shall refund the purchase price of the items excluding the delivery charges to the customer.

Should you have further questions or concerns, please contact our Customer Service at service@missyap.com.